News

VoIP Redefines Business Calling

Traditional mobile calling plans may not be heading the way of the dodo bird quite yet, but there is a viable threat to their existence. The challenge comes from VoIP, and while it’s only in its nascent stages, it is foreshadowing a dark future for Telecoms’ costly monthly plans, spotty call quality, confusing invoices, and questionable customer service. In technical terms, VoIP is a broadband phone service that uses the internet instead of a public switched telephone network (PSTN). In simpler terms, VoIP stands for “Voice over IP” which is another way of saying “making phone calls over the internet instead of over traditional telephone lines.”     Here are some statistics on internet-based communications that really show where the trend is heading: Telecom companies are losing an average of 700,000 landline customers per month Skype’s 300 million users spend an … READ MORE »

GMail Tricks for Effective E-Mail Management

There are a lot of web-based email platforms in the marketplace. Many come and go, but there’s a reason Gmail has crossed the 1 billion monthly active user milestone and is still standing strong as one of the world’s most popular web-based email clients. It’s extremely easy to use and is always up-to-date and secure, courtesy of Google. But if you’re just using Gmail for sending and receiving emails, you’re really missing out on some of its nifty features that allow you to manage your email more effectively. Here are some tips to make the most of Gmail.   Unsend emails Ever had that moment when you’re in a hurry to type up an email and send it off only to notice a few seconds later there were a couple of mistakes? Maybe you’ve forgotten to attach a file or … READ MORE »

4 Ways That Hybrid Clouds Benefit SMBs

Here on earth, clouds are relatively simple phenomena: visible masses of water vapor making their way across the sky. But in the world of IT, “the cloud” is a bit more complex, referring to technology that allows businesses to take a more hands-off approach to managing their IT resources. And the “hybrid cloud” is rapidly becoming the most popular variety. Hybrid clouds are a combination of private clouds (where data and applications that require tighter controls are hosted either internally or privately in the cloud space); and public clouds (which are operated externally by third-party providers with the express purpose of reducing a company’s IT infrastructure). A recent “State of the Cloud” report indicates that 71% of all cloud users are now implementing hybrid cloud solutions, mainly because the ways in which they benefit small- and medium-sized businesses are so … READ MORE »

Don’t Let Hackers Fool You With These Tricks

According to several reports, the volume of malicious cyber attacks has significantly increased recently. And even though our devices have the latest network security systems, hackers have a cunning trick up their sleeves — social engineering. Unlike malware and other viruses, social engineering tricks people into divulging sensitive data to hackers. Unfortunately, businesses are also vulnerable to various social engineering tactics. As a business owner, you should be vigilant of these common scams used by hackers. Phishing Phishing scams are perhaps the most common type of social engineering attack. Usually seen as links embedded in email messages, these scams lead potential victims into seemingly trustworthy web pages, where they are prompted to fill in their name, address, login information, social security number, and credit card number. Phishing emails often appear to come from reputable sources, which makes the embedded link even … READ MORE »

E-Mail Domain Name Phishing Attacks are Becoming Much More Prevalent, Pay Attention and Don’t Fall Victim!

A number of clever, yet common techniques have been the basis for several social engineering attacks we’ve seen lately. Hackers are registering domain names similar to authentic domains in an effort to make the e-mail recipient believe that the sender’s request is legitimate. These techniques can consist of one or more of the following: Homoglyphs – A homoglyph is one or more characters with shapes that appear identical or very similar. For example, a capital O and the number 0, a number 1 and lower-case l, a lower-case g and q, you get the idea. Believe it or not, it’s quite common for someone to mistake these letters for one-another when spoofed and replaced in a domain name. (e.g., ahrconsu1ting.com (yes, that’s a number one in place of the letter l)) Transposition – Simply put, its swapping letters that are adjacent … READ MORE »

Learn From This NFL Team’s HIPAA Fumble

ESPN recently reported that a laptop containing the medical records of thousands of NFL players was stolen from the car of a Washington Redskins’ trainer. And while the team released a statement saying no health information protected under HIPAA guidelines was at risk, the incident shows that EMRs are vulnerable no matter the size of your company. That’s why you need to have all medical records completely protected no matter where they are being stored. And while the Redskins’ situation was bad, an NFL spokesperson did state that the NFL EMR system was not compromised and the league believes the thief was unable to gain access to the intercepted computer or its files. However, this does not mean the situation is resolved and the team is now in the process of informing every person who could be affected. Not only … READ MORE »

Windows 10 is here…

Following the let-down that was Windows 8 and 8.1, Microsoft is keen to impress – so much so that it’s skipped number 9 and jumped right to Windows 10. Now the new operating system’s release has been confirmed for July 29, and Windows-based small businesses are clamoring to try out its impressive new features. Here is the rundown of the things you need to know before you spend your fall upping the ante with Windows 10. You can get it for free They say the best things in life are free, and that might just be the case with Windows 10. Microsoft has kept its word about making its newest operating system free to access – at least if you’re currently running an authentic version of Windows 7 or 8.1, its two most recent releases. You’ll enjoy a free lifetime … READ MORE »

Traveling with Technology: 10 Need-to-Know Tips Before You Leave for Vacation

At TECHLINQ, we clearly love technology… but even WE advise you to unplug from the hectic world and leave the gadgets behind while on vacation. Unfortunately, if you’re like most of us, you need to stay connected to some degree. We’ve compiled a list of good technology practices and safety tips to keep in mind while traveling.       Don’t bring your laptop! Try to use your smartphone or tablet instead to read emails, browse the internet, and access social media while on vacation. No need for the extra weight and risk of loss or damage. If you must bring your laptop consider the following before you leave on your trip: • Make sure that your software updates and antivirus settings are up to date • Back up all of your files and important documents • Password protect your … READ MORE »

I Need Computer or Networking Assistance. Where Do I Start?

When looking for Computer or Networking Support we advise businesses to investigate the “Critical 5”. This is an outline of attributes your IT Support company should possess in order to give you the best level of service and support. We’ve adopted these elements based on the best-practices we’ve seen employed by the most adept, committed technology firms in the industry. We regularly put ourselves to the test to see how we stack up against the “Critical 5”. References & Business Structure: Can they provide you with more than five client references? Do they have a strong and reputable business structure? TECHLINQ is a highly service-centric and overwhelmingly referral based firm. We provide service for many businesses in northern New Jersey, and prefer to rely on our constantly growing client base to communicate their satisfaction with the quality of our services … READ MORE »

Windows Server 2003 – End of Support – 7-14-15

July 14, 2015 marks a major transition, this is the date Microsoft stops releasing critical patches and officially ends support for Windows Server 2003. While this date may seem distant, now is the time to understand that the end of support and the end of life of Windows Server 2003 means that your business needs to ensure that it has a plan to migrate the applications and workloads currently relying on Windows Server 2003 onto Windows Server 2012 R2. Just to be clear, End-of-Support for Windows Server 2003 means: We urge you to start your planning to migrate off of Windows Server 2003 and onto a platform that will provide you the security and reliability that you’ve experienced over the last decade with Windows Server 2003, with the added value of the features now included in Windows Server 2012 R2. … READ MORE »