News

Diagnosing VoIP Call-Quality Problems

To VoIP, or not to VoIP, that is the question that many small- and medium-sized businesses have been asking. And with good reason, since placing calls over the internet with a “Voice over IP” system is an increasingly viable option for SMBs given the robust features, ease of use, and cost savings. But does VoIP guarantee crystal clear local, international, and intra-office calling? Phones are an absolutely essential aspect of any company’s communications arsenal. And after Alexander Graham Bell made the first coast-to-coast long-distance call in 1915, it was clear that this was technology that had the power to transform business. But as with all emerging technologies, there were some kinks to work out. The key word, though, is “minor,” and our aim today is to help you identify these relatively slight hangups and help you optimize an already superior … READ MORE »

TECHLINQ Managed Security for Cyber-Protection

Ransomware, Trojan horses, spyware and malware are things small businesses like yours don’t ever want to come across. While the term cyber security was once thrown around to scare businesses into purchasing security software, today’s sophisticated threats can leave immense impact, something that antivirus solution alone can’t handle. With that in mind, we’ve rounded up top cyber attack statistics that prove you need managed services in order to remain safe and operational. The Numbers Small businesses are not at risk of being attacked, but worse, they’ve already fallen victim to cyber threats. According to Small Business Trends, 55 percent of survey respondents say their companies have experienced cyber attack sometime between 2015 and 2016. Not only that, 50 percent reported they have experienced data breaches with customer and employee information during that time, too. The aftermath of these incidents? These … READ MORE »

5 Tricks to Cut Cloud Costs

As a business owner, it’s important to be aware of the unexpected costs associated with the cloud and what measures you can take to keep those costs down. They might not add up to much at first, but could eventually cost you more than the service is worth. Pay the right price for the services you receive with these five tips: No standalones Cloud services come in various shapes and sizes, many of which are standalone platforms with rates that increase over time. Opt for a service provider that offers a suite of products that all work together. They are often less expensive than a group of standalone products. Another benefit of working with a cloud provider is that you receive a single point of contact to resolve your issues quickly and effectively. Experience matters If you plan on integrating … READ MORE »

4 Types of Hackers that May Target SMBs

When it comes to cyberattacks, most business owners get hung up on the technical and logistical details, forgetting another important aspect: motive. Why are hackers attacking people and organizations? And whom are they targeting? By answering these questions, you’ll have a better understanding of which of your business’s resources need the most protection. Script Kiddies Skill-wise, script kiddies (or skids, for short) are at the bottom of the hacker totem pole. Their name comes from the fact that they use scripts or other automated tools written by others. Most of the time, script kiddies are young people on a quest for internet notoriety. Or, more often than not, they’re simply bored and in search of a thrill. Many never become full-time hackers; in fact, many script kiddies end up using their skills for the greater good, working in the security … READ MORE »

The Countdown Begins for Windows 7 Users

Windows 7 Extended Support Ends 1-13-2020 As the saying goes: Out with the old, in with the new. That’s exactly what Microsoft is encouraging Windows 7 users to do as soon as possible. It’s been reported that Windows 7 is so outdated that patches are unable to secure it anymore. Maybe it’s the nostalgic qualities that make it hard for users to take the leap. But sentiments aside, Windows 10 is the way to go. Windows 7 was given extended support in 2015. And with that, Microsoft warned its users that this outdated version would drive up operating costs due to remediating software attacks that Windows 10 systems could otherwise avoid. The one-year countdown to Windows 7’s twilight officially began with a warning to enterprises that they could face hefty fines for sticking with the platform’s outdated security. According to … READ MORE »

The Ransomware That Makes You Sell Your Soul

Ransomware has become a fast-track for making money for hackers. But instead of just demanding a small payment for the decryption code that will unlock their computers, some hackers are demanding that victims sacrifice two other friends to ensure they receive the code they need. Read more to find out what makes “Popcorn Time” such a devious program and how you can avoid becoming one of its victims. Ransomware is nothing new. Cybersecurity miscreants have been taking advantage of online users for years by requiring payment to “unlock” a victim’s computer. What Popcorn Time does differently is give users the option to spread the virus to two other victims in the hopes that they will pay the ransom — a tactic that promises to double their money at the expense of your sense of morality (and at the expense of your … READ MORE »

Five Helpful Hi-Tech Healthcare Integrations

Can you think of an industry that hasn’t improved because of advanced technology? It’s hard to come up with one; much easier to think about where technology has made our lives better. A good example would be the medical world, where everything from robotic surgeries to electronic health records (EHR) — plus these five integrated healthcare technologies — are leading to more patient-friendly futures. Putting the words “healthcare technology integration” together opens things up pretty broadly, so what do we mean by it exactly? In this instance, we’re not talking so much about complex surgical procedures or hi-tech medical devices; the focus here is more on IT, or “information technology,” in the healthcare realm. It may not sound as impressive as some of the sci-fi-seeming technological advances like anesthesiologists’ iPads that use “perioperative information management systems” to track the patient’s … READ MORE »

Easy Tips for Preventing a Costly Data Breach

Business technology has become one of the most important components for successful companies big and small. In an overwhelmingly digital landscape, businesses depend on IT for marketing, data storage, and financial transactions. And with that comes the need to secure every bit of private information cyber criminals might want to feast their eyes on. And while an outsourced security professional is a must, there are a few simple steps you can do yourself to get started. Check out five of our favorites here. Limitation of lateral data transfers Employees not being educated on data sharing and security is one of the biggest reasons for internal data breaches. It’s a good idea to limit access to important data and information by restricting access privileges to only a small number of individuals. Also, you can decide to use network segmentation to cut … READ MORE »

2017 IT Essential #1: A Disaster Recovery Plan

When disaster strikes, organizations need to put their business continuity plans into action and recover their IT systems as quickly as possible. Failing to do so can mean serious financial and reputational repercussions. Despite this, investments in disaster recovery are set aside each year for high-tech IT investments, and every year companies and employees continue to suffer for it. Here are some reasons why disaster recovery is well worth your time, effort, and resources in 2017. DR isn’t a huge investment A common misconception about disaster recovery is that it’s a large, bank-breaking investment. Expensive data centers, networks, and server maintenance usually come into mind when a business owner is confronted with the idea of business continuity. And while that may have been true in the past, establishing a strong disaster recovery plan today is as simple as having a secure, compliant cloud-based … READ MORE »

4 Predictions for Web Services in 2017

The crystal ball certainly won’t be making an appearance anytime soon, so it’s time to start preparing for the far more realistic technology trends of the coming year. Investing in the right technology could be the thing that sets you apart from your competitors in the coming year, and all it takes is a little research and education. Until someone invents a crystal ball, you’re stuck with our professional projections on the state of web services in 2017. #1 On-premises servers will survive another year Cloud adoption will most likely continue its stellar rise, but that doesn’t mean it will be hard to find affordable service for your in-house server or data center. Based on a recent survey of companies that utilize cloud services, nearly half will continue operating some sort of on-site data management in response to perceptions of … READ MORE »