VoIP

9 Cybersecurity Terms You Need to Know

Cybersecurity is everyone’s responsibility. But you don’t need to be an IT expert to know how to protect yourself from a cyberattack. To help you get started, here are helpful terms you need to know so you’re not left in the dark, whether you’re teaching yourself how to update your anti-malware, updating your systems, or consulting your tech support. Malware For a long time, the phrase “computer virus” was misappropriated as a term to define every type of attack that intended to harm or hurt your computers and networks. A virus is actually a specific type of attack, or malware. Whereas a virus is designed to replicate itself, any software created for the purpose of destroying or unfairly accessing networks and data should be referred to as malware. Ransomware Don’t let all the other words ending in “ware” confuse you; … READ MORE »

Diagnosing VoIP Call-Quality Problems

To VoIP, or not to VoIP, that is the question that many small- and medium-sized businesses have been asking. And with good reason, since placing calls over the internet with a “Voice over IP” system is an increasingly viable option for SMBs given the robust features, ease of use, and cost savings. But does VoIP guarantee crystal clear local, international, and intra-office calling? Phones are an absolutely essential aspect of any company’s communications arsenal. And after Alexander Graham Bell made the first coast-to-coast long-distance call in 1915, it was clear that this was technology that had the power to transform business. But as with all emerging technologies, there were some kinks to work out. The key word, though, is “minor,” and our aim today is to help you identify these relatively slight hangups and help you optimize an already superior … READ MORE »

VoIP Redefines Business Calling

Traditional mobile calling plans may not be heading the way of the dodo bird quite yet, but there is a viable threat to their existence. The challenge comes from VoIP, and while it’s only in its nascent stages, it is foreshadowing a dark future for Telecoms’ costly monthly plans, spotty call quality, confusing invoices, and questionable customer service. In technical terms, VoIP is a broadband phone service that uses the internet instead of a public switched telephone network (PSTN). In simpler terms, VoIP stands for “Voice over IP” which is another way of saying “making phone calls over the internet instead of over traditional telephone lines.”     Here are some statistics on internet-based communications that really show where the trend is heading: Telecom companies are losing an average of 700,000 landline customers per month Skype’s 300 million users spend an … READ MORE »