VoIP

Empower Your Mobile Workforce With VoIP

Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are several factors that will make your VoIP more mobile while ensuring both your customers and employees remain satisfied and can communicate hassle-free. To cater to your out-of-office workers, there are a variety of ways by which you can expand the mobility of your VoIP services. 1. Look into unified communications (UC) If your employees are able to bring their personal devices to work, your IT administrators will insist that all of them comply with your company’s policies. You will need to establish good security and compliance measures to meet the needs of both your customers and employees. A solid solution is UC, which integrates real-time communication services, such as instant messaging, telephony, … READ MORE »

Here’s How To Choose The Right VoIP Solution For Your SMB

Many small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. VoIP allows them to make calls either through traditional desk phones (hardphones) or software-based phones (softphones). Find out the pros and cons of both phone options so you can decide which one fits your business best. What’s a hardphone? A hardphone functions like a normal phone, but it’s connected to your business’s IP network instead of a telephone line. There’s no learning curve associated with VoIP hardphones and they allow your staff to call anyone worldwide at an affordable price. More advanced hardphones have built-in video displays and touch screens for video calls, eliminating the need for separate equipment for video conferencing. What’s a softphone? A softphone is any electronic device that uses a software application that allows users to turn their PCs, … READ MORE »

Your Business’s Future is Bright With VoIP

Voice over Internet Protocol (VoIP) is a phone system that’s been around for over two decades. Though that may seem surprising, it actually makes sense because that’s about how long the internet has been mainstream, and VoIP needs an internet connection to function. Small- and mid-sized businesses (SMBs) should definitely consider VoIP if they want to advance in the future. First, we’d like to give you a quick rundown of what SMBs get from a robust VoIP calling plan today: Convenience – It’s easy to manage. Scalability – It’s even easier to expand. Economy – Calls over the internet are cheap. Portability – Access from anywhere with high-speed internet. Efficiency – Attach emails, send e-faxes, conduct virtual meetings, etc. These are the core qualities that make VoIP systems so beneficial to SMBs. But how will value propositions like these be … READ MORE »

9 Cybersecurity Terms You Need to Know

Cybersecurity is everyone’s responsibility. But you don’t need to be an IT expert to know how to protect yourself from a cyberattack. To help you get started, here are helpful terms you need to know so you’re not left in the dark, whether you’re teaching yourself how to update your anti-malware, updating your systems, or consulting your tech support. Malware For a long time, the phrase “computer virus” was misappropriated as a term to define every type of attack that intended to harm or hurt your computers and networks. A virus is actually a specific type of attack, or malware. Whereas a virus is designed to replicate itself, any software created for the purpose of destroying or unfairly accessing networks and data should be referred to as malware. Ransomware Don’t let all the other words ending in “ware” confuse you; … READ MORE »

Diagnosing VoIP Call-Quality Problems

To VoIP, or not to VoIP, that is the question that many small- and medium-sized businesses have been asking. And with good reason, since placing calls over the internet with a “Voice over IP” system is an increasingly viable option for SMBs given the robust features, ease of use, and cost savings. But does VoIP guarantee crystal clear local, international, and intra-office calling? Phones are an absolutely essential aspect of any company’s communications arsenal. And after Alexander Graham Bell made the first coast-to-coast long-distance call in 1915, it was clear that this was technology that had the power to transform business. But as with all emerging technologies, there were some kinks to work out. The key word, though, is “minor,” and our aim today is to help you identify these relatively slight hangups and help you optimize an already superior … READ MORE »

VoIP Redefines Business Calling

Traditional mobile calling plans may not be heading the way of the dodo bird quite yet, but there is a viable threat to their existence. The challenge comes from VoIP, and while it’s only in its nascent stages, it is foreshadowing a dark future for Telecoms’ costly monthly plans, spotty call quality, confusing invoices, and questionable customer service. In technical terms, VoIP is a broadband phone service that uses the internet instead of a public switched telephone network (PSTN). In simpler terms, VoIP stands for “Voice over IP” which is another way of saying “making phone calls over the internet instead of over traditional telephone lines.”     Here are some statistics on internet-based communications that really show where the trend is heading: Telecom companies are losing an average of 700,000 landline customers per month Skype’s 300 million users spend an … READ MORE »