Diagnosing VoIP Call-Quality Problems

To VoIP, or not to VoIP, that is the question that many small- and medium-sized businesses have been asking. And with good reason, since placing calls over the internet with a “Voice over IP” system is an increasingly viable option for SMBs given the robust features, ease of use, and cost savings. But does VoIP guarantee crystal clear local, international, and intra-office calling? Phones are an absolutely essential aspect of any company’s communications arsenal. And after Alexander Graham Bell made the first coast-to-coast long-distance call in 1915, it was clear that this was technology that had the power to transform business. But as with all emerging technologies, there were some kinks to work out. The key word, though, is “minor,” and our aim today is to help you identify these relatively slight hangups and help you optimize an already superior … READ MORE »