 Q. What kinds of service plans do you offer and what do they cover?
A. Our most popular and effective plan is called TECHLINQ™ Premium. This provides for unlimited remote and on-site service as it pertains to your network and ensures that you get a true fixed-fee support cost. We do offer alternative plans based on your IT needs.
Q. Is your BACKUPLINQ™ backup service included with all plans?
A. We have found that different clients have huge variants in the amount of data being stored. Since backup is a utility-based computing (pay for what you need), it wasn’t effective to have the backup services priced into all plans since that would mean that those with lower backup requirements were paying more than they needed to. Hence, we have separated our backup service into a separate plan.
Q. I need a service that is not specifically listed on your website. Does that mean you don’t provide it?
A. No. We are working with limited real-estate on the web site and simply cannot detail each and every type of service we provide. Chances are, if you
ask if we can do it the answer is YES, or we will find somebody for you who can.
Q. Do you provide services outside of New Jersey?
A. Absolutely. TECHLINQ™ can provide IT services throughout the continental United States. Our unique business model allows for full management of your systems regardless of your location. Should you need an onsite engineer, we have a US-dispatch facility which can dispatch field engineers to any location with guaranteed reliability and response times.
Q: Will you guarantee that I won’t have any technical problems or downtime?
A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system. We also guarantee our response times based on the emergency and if you are on the TECHLINQ™ Premium plan, you will never see any additional invoices for maintaining your existing infrastructure.
Q. How can I learn more about your services?
A. Please fill out an information request or sign up for one of our webinars for details on specific services we offer.
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Frequently Asked Questions